Refund/Cancellation Policy
At Market Lens, we are dedicated to delivering high-quality stock market insights through our AI-driven platform. Due to the digital nature of our services and the immediate access provided to valuable data upon subscription, we have implemented the following refund and cancellation policy:
Refund Policy
- No Refunds:
- Once a subscription has been processed and payment is made, we do not offer refunds. This is because our AI insights, stock analysis, and other data-driven services are delivered immediately upon subscription, and therefore, refunds are not feasible.
- Subscription Access:
- After subscribing, you will gain full access to all features of Market Lens. Even if you decide to stop using the platform, the service will remain accessible for the duration of your subscription period, but no refunds or partial refunds will be provided for unused time.
- Exception Handling:
- If there are any errors in billing or issues related to overcharging, please contact our support team at contact@alforia.ai. We will investigate and resolve billing errors promptly to ensure you are not unfairly charged.
Cancellation Policy
- Subscription Cancellation:
- You have the right to cancel your subscription at any time. Cancellation will prevent your subscription from automatically renewing at the end of your current billing cycle, but it will not result in an immediate termination of access.
- Once canceled, you will still have full access to Market Lens and all its features until your current subscription period ends.
- How to Cancel:
- You can cancel your subscription through your account settings by following the instructions provided on the platform. If you encounter any issues with canceling your subscription, please contact our customer support team at contact@alforia.ai.
- Confirmation of Cancellation:
- Upon cancellation, you will receive a confirmation email. Please keep this email as proof that your subscription has been successfully canceled, and that you will not be charged for future billing cycles.
Contact Us for Support
If you experience any issues with billing, cancellations, or have other concerns regarding your subscription, we encourage you to contact our support team. We are here to help and ensure that your experience with Market Lens is smooth and satisfactory.
Contact Information:
Email: contact@alforia.ai
Phone: 9778477748
Our team is available to assist you and will respond to any queries within 24-48 hours.
